OVERVIEW
Effective communication will enable success for anyone in day-to-day work life. In this workshop, the essentials of both verbal and non-verbal communication techniques are included to eliminate miscommunication, handle complaints, and build positive relationships with customers and/or co-workers.

WHO SHOULD ATTEND
Anyone who has the target to improve their communication skills and want to communicate more effectively

WHAT PARTICIPANTS WILL LEARN

• Learning and applying the critical skills in relating and coordinating information effectively to achieve performance results at work as well as build a productive relationship with co-workers and customers

• Identifying the different strategies and techniques to be applied when communicating with people of different styles and positions

• Enhancing the effectiveness of communication for achieving the highest team efficiency and success

KEY CONTENTS

• The Effective Communication Process: Listen, Align, Respond

• Applying appropriate techniques to improve Listening in various situations

• Analyzing and adapting to the various communication styles

• Mastering communication for sharing the key contents and positively influencing the audience

DURATION 1-day

VENUE Hong Kong